Across — Privacy

1. Who we are

This policy explains how Datamediate Oy ("we", "us") handles information when you use Across, our iOS app. Datamediate Oy, Espoo, Finland, is the data controller for the information described in this policy.

2. Information stored by the app

Across lets a family solve a crossword and chat together. The puzzle entries, messages and names you enter are stored in the iCloud account of the family member who set up the family, and are shared only with the members of that family. This information is held by Apple as part of that person's iCloud account. Datamediate Oy does not have access to it.

3. Information we collect

We collect only:

anonymous usage statistics about how families use the app, which do not include names, messages or any other content, and cannot be linked to you;
crash and error reports, which describe the device model, the operating system version and what the app was doing when the problem occurred, and do not include names, messages or any other content; and
any information you choose to send us, for example when you contact support or report a message.

We do not use advertising or tracking, and we do not sell information.

4. How we use information

We use usage statistics to maintain and improve the app and its puzzles, crash and error reports to find and fix faults, and information you send us to respond to you and to handle reports.

5. Legal basis

We process usage statistics and crash and error reports on the basis of our legitimate interest in improving the app, and support communications to respond to your request. You can turn off both usage statistics and crash reports at any time in the app's settings.

The app uses Apple's iCloud and push notification services to store and deliver data. Apple processes this data under its own privacy policy. Crash and error reports are processed on our behalf by Functional Software, Inc. (Sentry), and usage statistics by PostHog Inc.; both are stored in the European Union. We do not share information with anyone else, unless required by law.

7. Retention

Usage statistics are kept for as long as they are useful for improving the app. Crash and error reports are deleted within 90 days. Support correspondence is kept for as long as needed to deal with your request. Information stored in a family's iCloud remains until it is deleted in the app or the family is ended.

8. Your rights

You have the right to request access to, correction of, or deletion of your personal data, and to object to its processing. You can delete your messages or leave a family at any time in the app. To exercise your rights, contact us using the details below. You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (tietosuoja.fi), or with the data protection authority where you live.

9. Children

Children may use Across as members of their family. We do not knowingly collect personal information from children.

10. Security

Family data is protected by Apple's iCloud security. We take reasonable measures to protect the limited information we hold.

11. Changes to this policy

We may update this policy from time to time. Changes will be reflected in the "Last updated" date above.

12. Contact

Datamediate Oy
Espoo, Finland
Email: info@datamediate.com